Be an Important Part of Our Team at VisionQuest Eyecare

Patient Experience Coordinator

Position Overview

We’re on the lookout for a warm, empathetic, and organized individual to serve as our Patient Experience Coordinator at the front desk of our esteemed optometry office. Your primary mission will be to make each patient feel valued, heard, and supported throughout their visit. You’ll oversee administrative tasks and create a seamless and delightful experience for every individual who walks through our doors.

Position Responsibilities

• Patient Welcome & Comfort: Be the welcome face that greets patients, ensuring they feel comfortable and cared for from the moment they arrive until they leave. Create a soothing and inviting atmosphere in our waiting area.
• Personalized Appointment Care: Handle appointment scheduling with a focus on accommodating patient preferences. Tailor our scheduling system to fit their needs, making the process smooth and stress-free.
• Attentive Communications: Serve as a compassionate liaison between patients and our optometrists. Listen actively to concerns, relay messages promptly, and ensure that all patient queries are addressed promptly and thoughtfully.
• Empathic Assistance: Provide empathetic and informative assistance to patients, addressing their questions regarding services, insurance, billing, and any other concerns they might have. Show genuine care in resolving their queries.
• Patient- Centric Record Management: Maintain patient records with the utmost attention to accuracy and privacy. Ensure that their personal information, insurance details, and medical history are handled securely and respectfully.
• Streamlined Administrative Support: Support the offices’ administrative needs by efficiently managing tasks like filing, organizing, and maintaining office supplies. Keep everything running smoothly behind the scenes.
• Seamless Financial Transactions: Handle patient payments and insurance claims meticulously, explaining financial matters clearly and make patients feel confident and informed about the process.

Basic Requirements

• Exceptional People Skills: Outstanding interpersonal and communication skills with a genuine passion for providing exceptional care.
• Organizational Prowess: Ability to juggle multiple tasks while prioritizing patient needs in a bustling environment.
• Tech Savvy: Be comfortable using scheduling software and other office equipment to enhance patient experience.
• Respect for Confidentiality: Understanding of and commitment to patient confidentiality laws, and the ability to handle sensitive information with the utmost care.
• Adaptability & Eagerness to Learn: Willingness to adapt to changing scenarios and a keen interest in learning new skills to better serve patients.
• Prior Patient-Centric Experience: Previous experience in a customer service-oriented role, preferably within a healthcare environment, is highly valued.