Be an Important Part of Our Team at VisionQuest Eyecare

Position Overview

The Optician/Stylist is responsible for merchandising, selling, and eyewear services for our patients. They focus on completing specific and essential responsibilities that pertain to product knowledge of frames and lenses, sales, and creating an inspiring patient experience. Opticians will report directly to the Optical Manager.

Position Responsibilities

• Work With patients to uncover individual patient needs and educate them on the best product that will satisfy the patients’ needs
• Complete all patient frame and lens orders by sending to the appropriate lab the same day as the transaction
• Keep retail floor aligned to meet the merchandising guidelines of VisionQuest Eyecare
• Be able to use a lensometer to read the prescription of patient’s spectacle lenses
• Perform adjustments on all frames to get adequate fit for patient satisfaction
• Complete inventory on optical frames and maintain accurate results
• File all necessary insurance claims the same day as transition to insure timely arrival and payment of patient orders
• Stay current on frame trends in the industry as well as new technology with spectacle lens design

Basic Requirements

• Minimum of one (1) year experience in a customer service role
• Must complete ABOC testing within first year of employment
• Experience with Electronic Health Records (EHR) preferred
• Strong computer skills and ability to have high accuracy when entering in patient information
• Exceptional personal skills to enhance the patient experience
• Communicate effectively both verbally and in writing
• Able to work in a fast paced environment

Position Overview

The Vision Therapist (VT) is responsible for supporting and partnering with the VT Optometrist in completing essential functions that pertain to the performance of vision therapy and the vision therapy patients’ experience.  The Vision Therapist is responsible for completing in-office Vision Therapy sessions for patients on his/her case load. The Vision Therapist reports directly to the Office Manager, VT Optometrist, Chief Operating Officer, and Owners of the practice to meet the practice staffing and organizational needs, fosters a team environment, and the ability to motivate others. 

Essential Responsibilities 

• Partner with the VT OD and current Vision Therapists to complete training regarding therapy procedures and protocols for each diagnosis prior to seeing own patients for therapy.
• Partner with the VT OD to adequately program, perform, and document vision therapy sessions for patients weekly to gain progress desired for each case.
• Responsible for adequately planning home therapy activities for practice and maintenance of skills for own therapy patients each week.  
• Properly schedule own therapy patients for weekly appointments and progress evaluations every ~8 sessions and be the main point of contact for patients and their parents. 
• Partner with the VT OD to address any questions or concerns about patient progress and therapy performance. 
• Responsible for accepting payments for vision therapy services. 
• Foster an environment that embraces the vision of VisionQuest Eyecare.
• Commit to an environment of continuing education through College of Optometrists in Vision Development, Vision Source training materials, Revolution HER and Infinite VT. 

Qualification Requirements 

Education and/or Experience

• High School/GED
• Bachelors Degree/ Associates Degree Preferred 

Knowledge, Skills and Abilities 

• Ability to effectively communicate in English with both internal and external customers, including but not limited to colleagues, supervisors, management, clients, client employees, business partners, etc.
• Ability and experience effectively working with key decision makers (including business owners, managers, controllers); as well as being able to relate and communicate effectively with worksite employees.
• Above average attention to detail necessary.
• Organize, plan, and prioritize work for timely and accurate completion.
• Ability to manage and work on multiple projects or tasks simultaneously with frequent interruptions.
• Independently manages projects and recurring tasks to ensure accurate and timely completion.

Technical/Computer Skills

• Ability to effectively use email MS Office software programs as necessary.
• Ability and willingness to effectively use other job-related technology tools, including but not limited to: computer-based therapy software and office electronic health records. 

Physical Demands

• Ability to stand under 1/3 of the time.
• Ability to walk under 1/3 of the time.
• Ability to sit over 2/3 of the time.
• Ability to talk or hear from 1/3 to 2/3 of the time.
• Ability to lift over 20 lbs. under 1/3 of the time.

Work Environment 

• The work environment is that of a fast-paced office with minimal to high noise levels and moderate temperatures.
• This position requires working independently as well as part of a team.
• This position requires verbal and face-to-face contact with others on a daily basis.
• Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.
• The position requires patient information be maintained appropriately confidential.

The essential duties, knowledge, skills, abilities, work environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Overview 

Technicians are responsible for all patient’s preliminary testing, assisting the doctors with any exam needs, and any contact lens related issues. They ensure the practice’s quality standards are met, while completing specific, essential responsibilities that pertain to conducting preliminary testing and gathering medical information and the overall patient experience. Technicians report directly to the Manager at their location and work in a team environment.

Position Responsibilities

• Performs all preliminary and any doctor requested testing on patients. 
• Accurately document patient’s medical history and testing results.
• Prepare and clean exam rooms for doctor to perform exams on patients.
• Receive and verify contact lens orders for patients. 
• Order and keep inventory of contact lens stock trial lenses, contact lens rebates, contact lens solutions, vitamin supplements, and over the counter and pharmaceutical eye drops. 
• Instruct new contact lens wearers on how to insert and remove contact lenses. 
• Compliance with company policies and procedures, government regulations and HIPAA guidelines

• Performs all other duties as assigned by management.  

Basic Requirements 

• High School Diploma or GED required 
• Minimum of one (1) year experience in a customer service role 
• Must complete ABOC testing within first year of employment 
• Optical experience preferred 
• Experience with Electronic Health Records (EHR) preferred 
• Strong computer skills and ability to have high accuracy when entering in patient information
• Exceptional personal skills to enhance the patient experience
• Communicate effectively both verbally and in writing 
• Able work in a fast paced environment