Over 25 Years of Personalized Eye Care
Personalized eye care experience – this isn’t just our mission statement; it’s the foundation of everything we do at VisionQuest Eyecare. By joining our team, you will have the opportunity to thrive professionally while making a genuine difference in the lives of our patients. You’ll have the time and space you need to give the community compassionate and personalized care. And each day you will gain valuable experience, work with highly advanced tech, and cooperate with a friendly, knowledgeable staff committed to nurturing your growth and providing the best for patients.
Do You Align with Our Core Values?
Caring ● Trustworthy ● Reliable ● Adaptable ● Respectable
Open Roles/Positions
Position Overview
We’re on the lookout for a warm, empathetic, and organized individual to serve as our Patient Experience Coordinator at the front desk of our esteemed optometry office. Your primary mission will be to ensure that each patient feels valued, heard, and supported throughout their visit. You’ll oversee administrative tasks while dedicating yourself to creating a seamless and delightful experience for every individual who walks through our doors.
Position Responsibilities
- Patient Welcome & Comfort: Bet the welcome face that greets patients, ensuring they feel comfortable and cared for from the moment they arrive until they leave. Create a soothing and inviting atmosphere in our waiting area.
- Personalized Appointment Care: Handle appointment scheduling with a focus on accommodating patient preferences. Tailor our scheduling system to fit their needs, making the process smooth and stress-free.
- Attentive Communications: Serve as a compassionate liaison between patients and our optometrists. Listen actively to concerns, relay messages promptly, and ensure that all patient queries are addressed promptly and thoughtfully.
- Empathic Assistance: Provide empathetic and informative assistance to patients, addressing their questions regarding services, insurance, billing, and any other concerns they might have. Show genuine care in resolving their queries.
- Patient- Centric Record Management: Maintain patient records with the utmost attention to accuracy and privacy. Ensure that their personal information, insurance details, and medical history are handled securely and respectfully.
- Streamlined Administrative Support: Support the offices’ administrative needs by efficiently managing tasks like filing, organizing, and maintaining office supplies. Keep everything running smoothly behind the scenes.
- Seamless Financial Transactions: Handle patient payments and insurance claims meticulously, explaining financial matters clearly and ensuring patients feel confident and informed about the process.
Basic Requirements
- Exceptional People Skills: Outstanding interpersonal and communication skills with a genuine passion for providing exceptional care.
- Organizational Prowess: Ability to juggle multiple tasks while prioritizing patient needs in a bustling environment.
- Tech Savvy: Comfortable using scheduling software and other office equipment to enhance patient experience.
- Respect for Confidentiality: Understanding and commitment to patient confidentiality laws and the ability to handle sensitive information with the utmost care.
- Adaptability & Eagerness to Learn: Willingness to adapt to changing scenarios and a keen interest in learning new skills to better serve patients.
- Prior Patient- Centeric Experience: Previous experience in a customer service-oriented role, preferably within a healthcare environment, is highly valued.
Benefits:
- Competitive compensation reflecting your dedication to exceptional patient care.
- Comprehensive health insurance benefits.
- Generous paid time off to support your work-life balance.
- Opportunities for continuous professional growth and development within our welcoming team.
Join us and be an integral part of ensuring that each patient feels valued, heard, and cared for while contributing to a warm and comforting atmosphere in our office. Your dedication will help us maintain our commitment to exceptional eye care services.
Position Overview
The Optician/ Stylist is responsible for merchandising, selling, and eyewear services for our patients. They focus on completing specific and essential responsibilities that pertain to product knowledge of frames and lenses, sales, and creating an inspiring patient experience. Opticians will report directly to the Optical Manager.
Position Responsibilities
- Work with patients to uncover individual patient needs and educate them on the best product that will satisfy the patients’ needs
- Complete all patient frame and lens orders by sending to the appropriate lab the same day as the transaction
- Keep the retail floor aligned to meet the merchandising guidelines of VisionQuest Eyecare
- Be able to use a lensometer to read the prescription of patient’s spectacle lenses
- Perform adjustments on all frames to get adequate fit for patient satisfaction
- Perform specific lens measurements to get optical visual acuity for patient satisfaction
- Complete inventory on optical frames and maintain accurate results
- File all necessary insurance claims the same day as transition to insure timely arrival and payment of patient orders
- Stay current on frame trends in the industry as well as new technology with spectacle lens design
Basic Requirements
- High School Diploma or GED required
- Minimum of one (1) year experience in a customer service role
- Must complete ABOC testing within first year of employment
- Optical experience preferred
- Experience with Electronic Health Records (EHR) preferred
- Strong computer skills and ability to have high accuracy when entering in patient information
- Exceptional personal skills to enhance the patient experience
- Communicate effectively both verbally and in writing
- Able work in a fast paced environment
Position Overview
The Vision Therapist (VT) is responsible for supporting and partnering with the VT Optometrist in completing essential functions that pertain to the performance of vision therapy and the vision therapy patients’ experience. The Vision Therapist is responsible for completing in-office Vision Therapy sessions for patients on his/her case load. The Vision Therapist reports directly to the Office Manager, VT Optometrist, Chief Operating Officer, and Owners of the practice to meet the practice staffing and organizational needs, fosters a team environment, and the ability to motivate others.
Essential Responsibilities
- Partner with the VT OD and current Vision Therapists to complete training regarding therapy procedures and protocols for each diagnosis prior to seeing own patients for therapy.
- Partner with the VT OD to adequately program, perform, and document vision therapy sessions for patients weekly to gain progress desired for each case.
- Responsible for adequately planning home therapy activities for practice and maintenance of skills for own therapy patients each week.
- Properly schedule own therapy patients for weekly appointments and progress evaluations every ~8 sessions and be the main point of contact for patients and their parents.
- Partner with the VT OD to address any questions or concerns about patient progress and therapy performance.
- Responsible for accepting payments for vision therapy services.
- Foster an environment that embraces the vision of VisionQuest Eyecare.
- Commit to an environment of continuing education through College of Optometrists in Vision Development, Vision Source training materials, Revolution HER and Infinite VT.
Qualification Requirements
Education and/or Experience
- High School/GED
- Bachelors Degree/ Associates Degree Preferred
Knowledge, Skills and Abilities
- Ability to effectively communicate in English with both internal and external customers, including but not limited to colleagues, supervisors, management, clients, client employees, business partners, etc.
- Ability and experience effectively working with key decision makers (including business owners, managers, controllers); as well as being able to relate and communicate effectively with worksite employees.
- Above average attention to detail necessary.
- Organize, plan, and prioritize work for timely and accurate completion.
- Ability to manage and work on multiple projects or tasks simultaneously with frequent interruptions.
- Independently manages projects and recurring tasks to ensure accurate and timely completion.
Technical/Computer Skills
- Ability to effectively use email MS Office software programs as necessary.
- Ability and willingness to effectively use other job-related technology tools, including but not limited to: computer-based therapy software and office electronic health records.
Physical Demands
- Ability to stand under 1/3 of the time.
- Ability to walk under 1/3 of the time.
- Ability to sit over 2/3 of the time.
- Ability to talk or hear from 1/3 to 2/3 of the time.
- Ability to lift over 20 lbs. under 1/3 of the time.
Work Environment
- The work environment is that of a fast-paced office with minimal to high noise levels and moderate temperatures.
- This position requires working independently as well as part of a team.
- This position requires verbal and face-to-face contact with others on a daily basis.
- Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.
- The position requires patient information be maintained appropriately confidential.
The essential duties, knowledge, skills, abilities, work environment, and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.