Outstanding Eyewear and Eyecare in Greenwood and Fishers, Indiana
Delivering Personalized Eyecare Since 1997
At VisionQuest Eyecare, we want to see what you see. That’s why for more than 25 years, we have completely devoted ourselves to understanding your eyes and vision needs. Every element of our eye care center has been designed with you in mind so that you can get the care you need and deserve in a way that’s convenient for you.
We’re on the lookout for a warm, empathetic, and organized individual to serve as our Patient Experience Coordinator at the front desk of our esteemed optometry office. Your primary mission will be to make each patient feel valued, heard, and supported throughout their visit. You’ll oversee administrative tasks and create a seamless and delightful experience for every individual who walks through our doors.
Position Responsibilities
• Patient Welcome & Comfort: Be the welcome face that greets patients, ensuring they feel comfortable and cared for from the moment they arrive until they leave. Create a soothing and inviting atmosphere in our waiting area.
• Personalized Appointment Care: Handle appointment scheduling with a focus on accommodating patient preferences. Tailor our scheduling system to fit their needs, making the process smooth and stress-free.
• Attentive Communications: Serve as a compassionate liaison between patients and our optometrists. Listen actively to concerns, relay messages promptly, and ensure that all patient queries are addressed promptly and thoughtfully.
• Empathic Assistance: Provide empathetic and informative assistance to patients, addressing their questions regarding services, insurance, billing, and any other concerns they might have. Show genuine care in resolving their queries.
• Patient- Centric Record Management: Maintain patient records with the utmost attention to accuracy and privacy. Ensure that their personal information, insurance details, and medical history are handled securely and respectfully.
• Streamlined Administrative Support: Support the offices’ administrative needs by efficiently managing tasks like filing, organizing, and maintaining office supplies. Keep everything running smoothly behind the scenes.
• Seamless Financial Transactions: Handle patient payments and insurance claims meticulously, explaining financial matters clearly and make patients feel confident and informed about the process.
Basic Requirements
• Exceptional People Skills: Outstanding interpersonal and communication skills with a genuine passion for providing exceptional care.
• Organizational Prowess: Ability to juggle multiple tasks while prioritizing patient needs in a bustling environment.
• Tech Savvy: Be comfortable using scheduling software and other office equipment to enhance patient experience.
• Respect for Confidentiality: Understanding of and commitment to patient confidentiality laws, and the ability to handle sensitive information with the utmost care.
• Adaptability & Eagerness to Learn: Willingness to adapt to changing scenarios and a keen interest in learning new skills to better serve patients.
• Prior Patient-Centric Experience: Previous experience in a customer service-oriented role, preferably within a healthcare environment, is highly valued.
Our Doctors
Our friendly doctors deeply care about your eyesight and believe you deserve only the best in eye care. That’s why each of our specialists uses industry-leading technology and takes the time to learn about your eye health, vision, life, and hobbies to ensure your experience is positive and your results are the best they can be.
Eyewear
Glasses & Frames
Sunglasses
Contact Lenses
Glasses & Frames
Sunglasses
Contact Lenses
Eye Exams
Routine eye exams ensure your eyes are in good health and that your vision is clear. By checking your eyes regularly, our exceptional doctors can detect conditions early, update your vision prescription, and protect your eyes from avoidable damage.
Pediatric
Contact Lens
Diabetic
Pediatric
Contact Lens
Diabetic
Eye Disease Management
At VisionQuest Eyecare, we’ll keep your eyes protected no matter what. Our experienced doctors specialize in a range of eye diseases and conditions including glaucoma, dry eye, age-related macular degeneration, diabetic retinopathy, and computer vision. We’ll work closely with you to understand you, your eyes, and your lifestyle so we can determine the most effective way to keep your eyes healthy for years to come.
Dry Eyes
Myopia
Vision Therapy
Our Focus Vision Therapy specialists can develop personalized treatment programs to help patients with strabismus, amblyopia, sports vision, and eye misalignment improve and strengthen their visual skills. These programs are designed to better your brain-eye communication and the efficiency and quality of your vision.
We’re Ready to Nurture Your Vision
At our practice, we have something for everyone, and we’re proud to deliver a personable and personalized experience that’s focused on you. We find that the most important part of your eye chart is the information we learn from getting to know you personally, because what’s important to you is what’s important to us. For specialized care that puts you and your needs first, visit us at our Greenwood and Fishers offices!